Service Periods
You can define service periods which Analysts can select when creating Service Action and Service Bundle entities to specify the length of time the service will be available to people who purchase the service. The Period appears in the Catalog Information section of the service entities.
Service periods are used to define the duration for which a service is available to customers after purchase. This helps in clearly specifying the length of time the customers can expect the service to be active, ensuring transparency and setting precise expectations between the service provider and the customers. Including service periods in the Catalog Information for Service Action and Service Bundle entities aids in managing and organizing services efficiently, as well as facilitating smoother operations and customer satisfaction.
Creating a Service Period
Before you start
You must have CMDB Setup enabled within your General Access security role in order to configure any CMDB administration settings. Depending on if or how your system is partitioned, ensure that you are working in the correct partition.
Select the Menu button, then Admin, and then select System Administration. The System Administration window is displayed. In the Explorer pane expand CMDB.
Select Service Period to open the window. A browse table displays all of the existing service periods.
Select the new icon. A new row is added to the browse table.
In the blank row, type the name of the service period you want to create.
Repeat for each service period you want to create.
Select to save the changes. Provide the Change Reasons if prompted to do so.
Once you select to save the table, the browse table displays the entries in alphabetical order.
Renaming a Service Period
Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed. In the Explorer pane expand CMDB.
Select Service Period to open the window. A browse table displays all of the existing service periods.
Select the service period you want to rename.
Overwrite with the new name you want to assign for the selected Service Period.
Select to save the changes. Provide the Change Reasons if prompted to do so.
Deleting a Service Period
You cannot reverse this procedure. If you delete a Service Period by mistake, you have to re-create the entry by creating a new Service Period. Deleted Service Periods will appear in linked entities with an asterisk beside the name.
Select the Menu button, then Admin, and then select System Administration. The System Administration window is displayed. In the Explorer pane expand CMDB.
Select Service Period to open the window. A browse table displays all of the existing service periods.
Select the Service Period entry you want to delete.
Select the Delete icon. If you attempt to delete the system default, you will receive a warning message.
Select to save the changes. Provide the Change Reasons if prompted to do so.
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