Alemba API Architecture

The API fits within the ASM Core architecture, and typically looks as illustrated in the diagram below.

With the installation, you get:

• Alemba.Web, containing:

  • Authorization service – allows you to login and provides a token to use for all subsequent API calls

  • The API Explorer which is an interactive UI for understanding the API, including live search facilities as well as detailed technical information regarding all the available entities and actions

• Alemba.API – the main API

• The Alemba API also provides many new tables of metadata in the ASM database.

The Alemba API Recent Enhancements

The Alemba API for HERMES 10.6.8 also supports

1. Custom Fields/Extension Fields

2. Attachments

   • Attachments in Base64 Format to simplify the process and support via Logic Apps (As of Build 13255).

   • Attachments can be serialized in and embedded in a response so that separate calls are not necessary (As of Build 14379).

3. Data

   • Returning the HTML versions of the Abstract, Solution or Additional Information fields from Knowledge Articles (As of Build 13283).

   • See also Webhook Payload: The ActionHistoryId ref can be used to retrieve a history item via the Alemba API. Eg. api/v2/call/404/history?$select=Order,ActionTitle,ActionDescription&$Filter=Order=18

4. SLM

   • The Alemba API can stop the SLA Clock based on configured Call Statuses (As of Build 13368).

5. Closure Methods/Rules

   • All Closure Methods inc Immediate, Comments and Rules (As of Build 13498).