Azure/ Web API/Logic Apps

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Integrating Alemba Service Manager (ASM) with Azure Logic Apps enables automated workflows that can enhance service management and operational efficiency. Below is a concise guide on understanding Logic Apps, setting them up with ASM, and the prerequisites involved.


  1. Azure Subscription: Ensures access to Azure Logic Apps.

  2. Alemba Service Manager (ASM) Account: Required for integration.

  3. API Credentials: Necessary for authenticating the connection between Logic Apps and ASM.

Important Terms:

  • Logic Apps: A cloud service that helps you automate and orchestrate tasks, workflows, and business processes.

  • Triggers: Conditions that automatically start a Logic App workflow.

  • Actions: The steps performed by the Logic App once triggered.

  • Connectors: Pre-built APIs within Logic Apps that allow interaction with external services, like ASM.

High-Level Steps Summary:

  1. Plan Your Workflow: Identify the processes you intend to automate with ASM.

  2. Create a Logic App: Initialize a new Logic App in Azure.

  3. Set up a Trigger: Determine what event will initiate your Logic App workflow.

  4. Add Actions: Define the operations to be carried out by your Logic App, using ASM as a connector.

  5. Test and Monitor: Run your Logic App to ensure it works as expected and monitor its performance.

Detailed Steps for Setting Up a Logic App with ASM Integration

Follow these steps to integrate Alemba Service Manager (ASM) with Azure Logic Apps effectively:

1. Create a New Logic App

  • Navigate to the Azure Portal.

  • Click on "Create a resource" and select "Logic App".

  • Choose the appropriate subscription, resource group, and region.

  • Name your Logic App and then click "Create".

2. Plan Your Workflow

  • Identify which tasks or processes you want to automate by integrating ASM.

  • Break down these tasks into triggers and actions for clarity.

3. Setting Up a Trigger

  • Once your Logic App is created, in the Logic App Designer, under the templates, select "Blank Logic App".

  • Search for the trigger that suits your workflow. If connecting to ASM for the first trigger, search for the ASM connector or the specific trigger if available.

  • Provide the necessary API credentials and parameters as required to set up the trigger.

4. Add Actions with ASM Connector

  • After setting up your trigger, click "New step".

  • Search for "Alemba Service Manager" in the connectors and choose an action.

  • You may need to sign in with your ASM account if prompted.

  • Configure the action according to the specifics of your workflow. This might involve specifying certain data or criteria related to ASM.

5. Test and Monitor Your Logic App

  • Save your Logic App and perform a test run by triggering the event you configured in Step 3.

  • Check the run history to see if the Logic App executed as expected.

  • Utilize the monitoring tools available in Azure to keep an eye on the performance and reliability of your Logic App.

Azure Logic Apps with ASM - Overview

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