# Notes: Offline Conversations with the User {% hint style="info" %} This capability is applicable to ASM HERMES and above. Please see the following video for a demonstration of the conversation widget: {% endhint %} {% embed url="" %} ## To view the conversation View the history of the ticket by clicking the **quick link** for **history**, or by scrolling to the bottom of the ticket and clicking the **History tab**. ## To add to the conversation Click **Add a Note** from the quick link menu and add a note and/or attachments for the user. {% hint style="info" %} You must check the "Visible in Self-Service Portal" box for the note to be available to the conversation widget. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/add-notes-updating-your-tickets/notes-offline-conversations-with-the-user.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.