It is possible to delete ASM System fields. When you delete a field, the data held on the field is not deleted. It is held in the database. If you were to re-add the field back to the screen, any data previously there will still be there. However, even if no data is lost, deleting the fields can still have unintended consequences: Many of the ASM System fields are referred to in Java scripts and style sheets and deleting them could impact your screens or even render them unable to load.
If a required System Field has been deleted from the screen, it will appear in the dead zone when viewing the raw HTML. These fields must not be cleared from the dead zone unless you add them back to the main body of the screen. System fields should remain attached to the screen in one of these 2 capacities.
The following system fields must remain on the screen:
Please Note: The format below is DB (database) ID/Typical Display name and label. Labels can be reconfigured and could be different in your system. Always compare the Field's DB ID.
USER_REF/User
CLIENT_COMPANY_REF/Organization
SERVICE_REF/Service
ITEM_REF/CI
REF_COMPOSITE/Problem Type
CALL_PRIORITY/Priority
URGENCY_REF/Urgency
IMPACT_REF/Impact
PROBLEM_DESC/Description
WORKAROUND_DESC/Workaround Description
SOLUTION_DESC/Actions&Solutions
PUBLIC_HISTORY/Visible in Self Service Portal
Copy Update to Child Calls check box (System Field, no DB Name)
The whole of the Time and Expenses Section
Action Type
Action Start
Action End
Estimate Time
Expenses
Time Spent
Action Buttons at the Bottom of the Screen
Buttons can be relabeled
Buttons can be hidden (do not hide 'Save' or 'Submit' buttons)
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