Microsoft SCOM Connector

This section of the documentation contains technical specifications about the connector that is implemented to link ASM Core and Microsoft SCOM systems.

Including:

The name of the .NET assembly file
Connection methodology
The resource and link types that can be discovered on the application
The attributes of each resource and link types that can be imported into the ASM Core Configuration Management Database (CMDB)

For compatibility and version support details, refer to the ASM Connector Matrix.

You should familiarize yourself with the information in Installing Connectors before installing any connectors, and read the Integration topics for more information on how to configure them.

Use Case Scenario

Purpose

An organization uses Microsoft SCOM to discover and maintain resources present in its organization networks. SCOM is also used to raise alerts about adverse events that occur on the supervised networks.

Role

The role of this connector is to expose the resources and their relationships in order to allow for population and ongoing consistency checks of the ASM Core CMDB. The connector also possesses an Event Management capability which allows for SCOM alerts to be integrated in shapes of calls/requests.

Connector Description

The table below provides a description of the Microsoft SCOM connector.

Information fields

Name

Connector

Microsoft SCOM <-> ASM Core

Third-party application

Microsoft SCOM

Assembly

Infra.Connector.SCOM.dll

Connector class

Infra.Connector.SCOM.SCOMConnector

Configuration file

Infra.Connector.SCOM.icnf

Connection methodology

SCOM SDK Service (Proprietary API)

Connection Parameters

The table below provides a description of the Microsoft SCOM connection parameters.

Parameters

Description

DB connection

SCOM SDK Service (Proprietary API)

DB Login ID

Database Login ID

DB password

Database password

Customization

This connector permits extensions to the schema through customization of the configuration file. The possible customizations are listed below. However, the customizations are not limited to these:

New resource types
New resource properties
New link types

Resource Types

All exposed resource types inherit from a specific “Entity” type. The list of descendent types represents what is available after a default install. Actual type lists may vary between SCOM instances. All descendent types may have additional type-specific fields.

All exposed resource types share the following properties:

Name
Path
Display Name
FullName
IsManaged
LastModified
HealthState
StateLastModified
IsAvailable
AvailabilityLastModified
InMaintenanceMode
MaintenanceModeLastModified
MonitoringClassIds
LeastDerivedNonAbstractMonitoringClassId
Id
ManagementGroupId

The resource types available for mappings are:

Logical Entity

Alert Notification Subscription Server

Application Component

Database

SQL Database

SQL 2000 DB

SQL 2005 DB

SQL 2008 DB

FTP Site

Unix Application Component

Web Site

Windows Application Component

Microsoft Audit Collection Services Collector

Microsoft Audit Collection Services Forwarder

SQL Component

SQL Agent

SQL 2000 Agent

SQL 2005 Agent

SQL 2008 Agent

SQL Agent Job

SQL 2000 Agent Job

SQL 2005 Agent Job

SQL 2008 Agent Job

SQL DB File

SQL 2005 DB File

SQL 2008 DB File

SQL DB File Group

SQL 2005 DB File Group

SQL 2008 DB File Group

SQL Distributor

SQL 2005 Distributor

SQL 2008 Distributor

SQL Publication

SQL 2005 Publication

SQL 2008 Publication

SQL Publisher

SQL 2005 Publisher

SQL 2008 Publisher

SQL Subscriber

SQL 2005 Subscriber

SQL 2008 Subscriber

SQL Subscription

SQL 2005 Subscription

SQL 2008 Subscription

Client Monitoring Entities

Agentless Exception Monitoring Entities

AEM Computer: DEPRECATED

AEM User

Application

Application Name and Application Version Identifiters

Crash Listener

Error group

Override Values For Error Group/Application

System Error Group

CEIP target

CEIP Data Listener Instance

Computer Role

Unix Computer Role

Windows Computer Role

Health Service Watcher Group

Health Service Watcher Group (Agent)

Health Service Watcher Group (Collection Management Server)

Health Service Watcher Group (Gateway Management Server)

Instance Group

All Business Critical Windows 2000 Clients

All Business Critical Windows Clients

All Business Critical Windows XP Clients

GLO - Active Directory Controllers

GLO - Database Servers

GLO - Managed Objects

GLO - Oracle Servers

GLO - SQL Servers

GLO - VMVC Machines

Windows Client Instances Group

Windows Server Instances Group

Network Device Group

OLE DB Data Source Group

Operations Manager Agent Group

Operations Manager Management Server Group

Site

SQL 2000 DB Engine Group

SQL 2005 DB Engine Group

SQL 2008 DB Engine Group

SQL Instances

SQL Server 2000 Databases

SystemCenter Operations Manager Operational Database Watchers Group

TCP Port Group

Web Application Perspective Group

Windows Cluster

Local Application

Unix Local Application

Unix Local Service

Generic Unix Service

Unix Service

Unix User Application

Windows Local Application

Base Monitored Process Class

Health Service

Agent

Management Server Agent

Management Server

Collection Server

Root Management Server

Data Warehouse Connection Server

Gateway

Site Management Server

Notification Subscription Server

Notification Server

Windows Cluster Service

Windows Local Service

Windows Service

Windows Service (svchost)

Windows User Application

Logical Hardware Component

Unix Logical Hardware Component

Disk Partition

Logical Disk

Network Adapter

Physical Disk

Processor

Windows Logical Hardware Component

Disk Partition

Disk Partition (Client)

Windows Client 2000 Disk Partition

Windows Client Vista Disk Partition

Windows Client XP Disk Partition

Disk Partition (Server)

Windows Server 2000 Disk Partition

Windows Server 2003 Disk Partition

Logical Disk

Logical Disk (Client)

Windows Client 2000 Logical Disk

Windows Client Vista Logical Disk

Windows Vista Client Aggregate Logical Disk

Windows Client XP Logical Disk

Logical Disk (Server)

Windows Server 2000 Logical Disk

Windows Server 2003 Logical Disk

Chassis (Rackable)

Chassis (Standalone)

Chassis (Storage)

Computer Hardware

Virtual Machine

Rack

Unix Supported Agents

SQL Role

SQL Analysis Services

SQL 2005 Analysis Services

SQL 2008 Analysis Services

SQL DB Engine

SQL 2000 DB Engine

SQL 2005 DB Engine

SQL 2008 DB Engine

SQL Integration Services

SQL 2005 Integration Services

SQL 2008 Integration Services

SQL Reporting Services

SQL 2005 Reporting Services

SQL 2008 Reporting Services

Data Set

Standard Data Set

Device

All Network Devices

SNMP Network Device

Computer

Unix Computer

Windows Computer

MOM 2005 Backward Compatibility Windows Computer

MOM 2005 Backward Compatibility Windows Client

MOM 2005 Backward Compatibility Windows Domain Controller

MOM 2005 Backward Compatibility Windows Server

System Center Managed Windows Computer

System Center Managed Computer (Client OS)

System Center Managed Computer (Server OS)

Windows Client

Windows Client 2000 Computer

Windows Client Vista Computer

Windows Vista Client Aggregate Computer

Windows Client XP Computer

Windows Server

Virtual Server

Windows Domain Controller

Windows Server 2000 Computer

Windows Server 2003 Computer

Distributed Application

Connected Management Group

Connector

Operations Manager Management Group

User Created Distributed Application

Blank

Line of Business Web Application

Messaging

Distributed Application Component

Directory Services

Messaging Clients

Messaging Components

Network Services

Physical Network

Storage

Web Application Databases

Web Application Web Sites

Group

Client Monitoring Data Group

Computer Group

All Business Critical Windows Vista Clients

All Windows Computers

Collection Management Server Computer Group

Gateway Management Server Computer Group

Management Server Computer Group

Root Management Server Computer Group

SQL 2000 Computers

SQL 2005 Computers

SQL 2005 Replication Computers

SQL 2008 Computers

SQL 2008 Replication Computers

SQL Computers

System Center Managed Computer Group

Agent Managed Computer Group

Agentless Managed Computer Group

System.Mom.BackwardCompatibility.ScriptDiscoveredComputerGroup

Unix Computer Group

Windows Client 2000 Computer Group

Windows Client Computer Group

Windows Client Vista Computer Group

Windows Client XP Computer Group

Windows Server 2000 Computer Group

Windows Server 2003 Computer Group

Windows Server Computer Group

Network Adapter

Network Adapter (Client)

Windows Client 2000 Network Adapter

Windows Client Vista Network Adapter

Windows Client XP Network Adapter

Network Adapter (Server)

Windows Server 2000 Network Adapter

Windows Server 2003 Network Adapter

Physical Disk

Physical Disk (Client)

Windows Client 2000 Physical Disk

Windows Client Vista Physical Disk

Windows Vista Client Aggregate Physical Disk

Windows Client XP Physical Disk

Physical Disk (Server)

Windows Server 2000 Physical Disk

Windows Server 2003 Physical Disk

Processor

Processor (Client)

Windows Client 2000 Processor

Windows Client Vista Processor

Windows Client XP Processor

Processor (Server)

Windows Server 2000 Processor

Windows Server 2003 Processor

Windows Vista Client Aggregate Physical DIMM

Microsoft System Center Data Warehouse

Operating System

Unix Operating System

Windows Operating System

Windows Client Operating System

Windows Client 2000 Operating System

Windows Client Vista Operating System

Windows Client XP Operating System

Windows Server Operating System

Windows Server 2000 Operating System

Windows Server 2003 Operating System

Perspective

Health Service Watcher

Health Service Watcher (Agent)

Health Service Watcher (Management Server)

Health Service Watcher (Collection Management Server)

Health Service Watcher (Gateway Management Server)

Health Service Watcher (Site Management Server)

OLE DB check Perspective

SQL DB Perspective

SystemCenter Operations Manager Operational Database Watcher

TCP port check Perspective

User Action Manager

Agent Manager

Web Application Perspective

Software Installation

Unix Software Installation

Windows Software Installation

Physical Entity

Hardware Component

Fan

Modem

Physical Disk

Physical NIC

Port

Power Supply

Processor

StorageArrayController

Video Card

Virtual Hardware Component

Hardware Enclosure

Blade

Blade (Network)

Blade (Server)

Chassis

Blade Chassis

Blade Chassis (Network)

Blade Chassis (Server)

Link Types

The table below provides all the SCOM link types that are exposed by the ASM Core Microsoft SCOM Connector.

Description

Resource Type A

Resource Type B

Entity Watched By Perspective

Entity

Perspective

Windows Computer Hosts Windows Computer Role Relationship Type

Windows Computer

Windows Computer Role

Windows Computer Hosts Windows Software Installation Relationship Type

Windows Computer

Windows Software Installation

Windows Computer Hosts Windows Logical Hardware Relationship Type

Windows Computer

Windows Logical Hardware Component

Windows Computer Hosts Windows Operating System Relationship Type

Windows Computer

Windows Operating System

Windows Computer Hosts Windows Local Application Relationship Type

Windows Computer

Windows Local Application

Health Service Watcher Monitors Health Service

Health Service Watcher

Health Service

Management Group contains Management Server

Operations Manager Management Group

Management Server

Group contains Computers

Computer Group

Computer

Management Group contains Operational Database Watchers Group

Operations Manager Management Group

SystemCenter Operations Manager Operational Database Watchers Group

Site Membership

Site

Entity

Health Service should manage Entity

Health Service

Entity

Computer hosts System Center Operations Manager Operational Database Watchers Group

Windows Computer

SystemCenter Operations Manager Operational Database Watcher

Database Watchers Group contains Operational Database Watchers

SystemCenter Operations Manager Operational Database Watchers Group

SystemCenter Operations Manager Operational Database Watcher

Management Group contains Agent

Operations Manager Management Group

Agent

Microsoft.SystemCenter.InstanceGroupContainsEntities

Instance Group

Entity

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingServiceContainsPhysicalNetwork

Messaging

Physical Network

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingServiceContainsMessagingComponents

Messaging

Messaging Components

Microsoft.SystemCenter.ServiceDesigner. Messaging.StorageReferencesPhysicalNetwork

Storage

Physical Network

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingComponentsReferencesNetworkServices

Messaging Components

Network Services

Microsoft.SystemCenter.ServiceDesigner. Messaging.NetworkServicesReferencesPhysicalNetwork

Network Services

Physical Network

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingClientsGroupContainsPerspective

Messaging Clients

Perspective

Microsoft.SystemCenter.ServiceDesigner.Messaging. DirectoryServicesReferencesPhysicalNetwork

Directory Services

Physical Network

Microsoft.SystemCenter.ServiceDesigner. WebSiteGroupContainsWebSite

Web Application Web Sites

Web Site

Microsoft.SystemCenter.ServiceDesigner.Messaging. StorageGroupContainsLogicalHardware

Storage

Logical Hardware Component

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingServiceContainsStorage

Messaging

Storage

Microsoft.SystemCenter.ServiceDesigner.Messaging. DirectoryServicesGroupContainsComputerRole

Directory Services

Computer Role

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingServiceContainsMessagingClients

Messaging

Messaging Clients

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingClientReferencesMessagingComponents

Messaging Clients

Messaging Components

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingComponentsReferencesPhysicalNetwork

Messaging Components

Physical Network

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingServiceContainsDirectoryServices

Messaging

Directory Services

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingComponentsReferencesStorage

Messaging Components

Storage

Microsoft.SystemCenter.ServiceDesigner.Messaging. PhysicalNetworkGroupContainsNetworkDevice

Physical Network

All Network Devices

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingComponentsGroupContainsMailStore

Messaging Components

Local Application

Microsoft.SystemCenter.ServiceDesigner. DatabaseGroupContainsDatabase

Web Application Databases

Database

Microsoft.SystemCenter.ServiceDesigner. WebSiteReferencesDatabase

Web Application Web Sites

Web Application Databases

Microsoft.SystemCenter.ServiceDesigner. WebApplicationContainsDatabaseGroup

Line of Business Web Application

Web Application Databases

Microsoft.SystemCenter.ServiceDesigner.Messaging. StorageGroupContainsPhysicalHardware

Storage

Physical Entity

Microsoft.SystemCenter.ServiceDesigner. WebApplicationContainsWebSiteGroup

Line of Business Web Application

Web Application Web Sites

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingServiceContainsNetworkServices

Messaging

Network Services

Microsoft.SystemCenter.ServiceDesigner.Messaging. NetworkServicesGroupContainsComputerRole

Network Services

Computer Role

Microsoft.SystemCenter.ServiceDesigner.Messaging. DirectoryServicesReferencesNetworkServices

Directory Services

Network Services

Microsoft.SystemCenter.ServiceDesigner.Messaging. MessagingComponentsReferencesDirectoryServices

Messaging Components

Directory Services

Data Warehouse contains data set

Microsoft System Center Data Warehouse

Data Set

Application Hosts Error Group

Application

Error Group

Management Server Hosts CEIP Listener

Management Server

CEIP Data Listener Instance

Management Server Hosts Crash Listener

Management Server

Crash Listener

Client Monitoring Group Contains All Client Monitoring Data

Client Monitoring Data Group

Client Monitoring Entities

Management Server Group contains Management Servers

Operations Manager Management Server Group

Management Server

Agent Group contains Agents

Operations Manager Agent Group

Agent

Computer hosts Web Application Perspective

Windows Computer

Web Application Perspective

Network Device Group Contains Network Devices

Network Device Group

SNMP Network Device

TCP Port Group Contains TCP Port Perspective

TCP Port Group

TCP port check Perspective

OLE DB Data Source Group Contains OLE DB Data Source Perspective

OLE DB Data Source Group

OLE DB check Perspective

Computer hosts OLE DB check Perspective

Windows Computer

OLE DB check Perspective

Computer hosts TCP port check Perspective

Windows Computer

TCP port check Perspective

Disk Partition Contains Logical Disk

Windows Client XP Disk Partition

Windows Client XP Logical Disk

Physical Disk Contains Disk Partition

Windows Client XP Physical Disk

Windows Client XP Disk Partition

Physical Disk Contains Disk Partition

Windows Client 2000 Physical Disk

Windows Client 2000 Disk Partition

Disk Partition Contains Logical Disk

Windows Client 2000 Disk Partition

Windows Client 2000 Logical Disk

Disk Partition Contains Logical Disk

Windows Client Vista Disk Partition

Windows Client Vista Logical Disk

Physical Disk Contains Disk Partition

Windows Client Vista Physical Disk

Windows Client Vista Disk Partition

Microsoft Windows Computer Hosts Microsoft Audit Collection Services Collector

Windows Computer

Microsoft Audit Collection Services Collector

Microsoft Windows Computer Hosts Microsoft Audit Collection Services Forwarder

Windows Computer

Microsoft Audit Collection Services Forwarder

SQL Database Engine Hosts SQL Database

SQL DB Engine

SQL Database

Instance Group Contains All Instances of SQL DBEngine

SQL Instances

SQL DB Engine

Windows Computer Hosts Database Perspective

Windows Computer

SQL DB Perspective

SQL Server 2008 Instance Group Contains Instances

SQL 2008 DB Engine Group

SQL 2008 DB Engine

SQL 2008 Database Engine Hosts Subscriber

SQL 2008 DB Engine

SQL 2008 Subscriber

SQL 2008 Database Engine Hosts SQL 2008 Agent

SQL 2008 DB Engine

SQL 2008 Agent

SQL 2008 Database Hosts Subscription

SQL 2008 DB

SQL 2008 Subscription

SQL 2008 Distributer Contains SQL 2008 Database

SQL 2008 Distributor

SQL 2008 DB

SQL 2008 Database Hosts Publication

SQL 2008 DB

SQL 2008 Publication

SQL 2008 Database Engine Hosts Distributor

SQL 2008 DB Engine

SQL 2008 Distributor

SQL Server 2008 Database Hosts File Group

SQL 2008 DB

SQL 2008 DB File Group

SQL 2008 Agent Hosts Agent Job

SQL 2008 Agent

SQL 2008 Agent Job

SQL 2008 Database File Runs on Logical Disk

SQL 2008 DB File

Logical Disk

SQL 2008 Database Engine Hosts Publisher

SQL 2008 DB Engine

SQL 2008 Publisher

SQL Server 2008 File Group Hosts File

SQL 2008 DB File Group

SQL 2008 DB File

SQL 2005 Database File Runs on Logical Disk

SQL 2005 DB File

Logical Disk

SQL 2005 Database Engine Hosts Distributor

SQL 2005 DB Engine

SQL 2005 Distributor

SQL 2005 Agent Hosts Agent Job

SQL 2005 Agent

SQL 2005 Agent Job

SQL 2005 Database Engine Hosts Subscriber

SQL 2005 DB Engine

SQL 2005 Subscriber

SQL Server 2005 Database Hosts File Group

SQL 2005 DB

SQL 2005 DB File Group

SQL 2005 Database Engine Hosts Publisher

SQL 2005 DB Engine

SQL 2005 Publisher

SQL 2005 Database Hosts Subscription

SQL 2005 DB

SQL 2005 Subscription

SQL 2005 Database Engine Hosts SQL 2005 Agent

SQL 2005 DB Engine

SQL 2005 Agent

SQL 2005 Database Hosts Publication

SQL 2005 DB

SQL 2005 Publication

SQL 2005 Distributer Contains SQL 2005 Database

SQL 2005 Distributor

SQL 2005 DB

SQL Server 2005 Instance Group Contains Instances

SQL 2005 DB Engine Group

SQL 2005 DB Engine

SQL Server 2005 File Group Hosts File

SQL 2005 DB File Group

SQL 2005 DB File

SQL Server 2000 Hosts SQL Agent

SQL 2000 DB Engine

SQL 2000 Agent

SQL 2000 Agent Hosts Agent Job

SQL 2000 Agent

SQL 2000 Agent Job

SQL Server 2000 Database Engine Group Contains Database Engines

SQL 2000 DB Engine Group

SQL 2000 DB Engine

SQL Server 2000 Database Group Contains Databases

SQL Server 2000 Databases

SQL 2000 DB

Disk Partition Contains Logical Disk

Disk Partition

Logical Disk

Unix Computer Hosts Unix Operating System Relationship Type

Unix Computer

Unix Operating System

Physical Disk Contains Disk Partition

Physical Disk

Disk Partition

Computer Hosts Logical Hardware Relationship Type

Unix Computer

Unix Logical Hardware Component

Unix Computer Hosts Unix Local Application Relationship Type

Unix Computer

Unix Local Application

Unix Computer Hosts Unix Computer Role Relationship Type

Unix Computer

Unix Computer Role

Unix Computer Hosts Unix Software Installation Relationship Type

Unix Computer

Unix Software Installation

Disk Partition Contains Logical Disk

Windows Server 2000 Disk Partition

Windows Server 2000 Logical Disk

Physical Disk Contains Disk Partition

Windows Server 2000 Physical Disk

Windows Server 2000 Disk Partition

Physical Disk Contains Disk Partition

Windows Server 2003 Physical Disk

Windows Server 2003 Disk Partition

Disk Partition Contains Logical Disk

Windows Server 2003 Disk Partition

Windows Server 2003 Logical Disk

Event Management

This section provides information about the Event Management capability of the SCOM connector.

Functionality Overview

The purpose of this functionality is to:

Automatically transpose alerts generated by SCOM into ASM Core calls or requests.
Maintain the consistency of the information held in the SCOM alert and in the item created in ASM Core.

Event Management Operation

The operation of this functionality relies on the connector monitoring the SCOM alerts in order to detect any new alerts. When such event occurs, the Integration Platform automatically compares the attributes of the new alert against some user-defined criteria. In case criteria are met, the platform proceeds with the creation of a call/problem or a request depending on the user settings.

From a practical point of view, SCOM alert attributes can be mapped to ASM Core fields. This mapping is used when creating a new call or request. Upon creation, the ASM Core call or request ID is sent back to SCOM and the appropriate alert record is updated to reflect the ID of the item that has been created in.

As the alert is updated, the connector ensures that these modifications are properly transmitted to the related ASM Core item. The current behavior of ASM Core, upon receipt of such updates and notifications, depends on the Event Mapping settings that are configured in ASM Core.

Eventually, physical actions on the network will be taken to fix the issue and the SCOM alert will be marked as Inactive or will disappear from its queue. This fact will also be transmitted to the relevant ASM Core item and the final result (Call Updated, Call Closed and so on) will again depend on the Event Mapping settings in ASM Core.

Specific Use Case

The following use case describes the scenario where an organization sets up integration between ASM Core and Microsoft SCOM. In this scenario, ASM Core is responsible for Service Desk and Change operations and SCOM is responsible for issuing alerts.

Use case scenario

Action

Event Management transaction

SCOM sends an alert to ASM Core

ASM Core logs a call with this information and automatically forwards the call to the Incident Management group. The analyst takes over the call and clicks the Acknowledge Event button.

ASM Core sends an Acknowledgement transaction to SCOM

Event Management and Transactions

The use case scenario in the previous section, and more generally the Event Management operation of the connector, rely on a particular communication protocol between the two systems. This protocol is composed of different transactions that are detailed below.

The transactions and their descriptions are listed below.

Event Management transactions

Description

Receive

An alert is sent from an external system to ASM Core. ASM Core receives this alert.

Acknowledge

ASM Core sends a transaction to an external system with a formal statement acknowledging that their alert has been received.

This is different from a transactional acknowledge/not acknowledge (ack/nack) note sent between systems.

Notify

Occurs when there is a call or request within ASM Core logged due to an alert sent from an external system:

Notification is initiated from ASM Core to the external system after an analyst adds a note to the call or request.

Notification is initiated from an external system and is sent to ASM Core as a NOTIFY event. It is either added as a note or ignored, depending on the settings in the Event Mapping screen.

Update

Occurs when there is a call or request within ASM Core logged due to an alert sent from an external system:

From ASM Core, an Update is created and sent to the external system when an analyst updates a call / request by forwarding Internally, Externally, Deferring, or Saving to the database.

From the external system, an UPDATE message is sent to ASM Core any time an alert related to a call in ASM Core is modified. Either the ASM Core call/request is physically closed, a note added, or it is ignored, depending on the settings in the Event Mapping screen.

Resolve

Occurs when the alert has been resolved in the external system and a Resolve transaction is sent to ASM Core. Either the ASM Core call/request is physically closed, a note is added, or it is ignored, depending on the settings in the Event Mapping screen.

Delete

Occurs when the alert is no longer valid on the external system (for example, the alert sent of the root cause with 60% certainty has been superseded by a more accurate root cause at 90% certainty). It also informs ASM Core through a transaction. Either the ASM Core call/request is physically closed, a note is added, or it is ignored, depending on the settings in the Event Mapping screen.

Business Rules

The table below defines some business rules that specifically apply to the SCOM integration.

Transaction

Rules

Receive

The Receive transaction leads to a new call being logged, a new problem being created or a request being initiated depending on Integration Platform settings.

A reliable unique ID is stored against any specific call created to ensure proper management of the subsequent communications

Any possible data in relation with the time or date of the alert is made available to ASM Core. This allows for possible back-dating of any call or problem logged in ASM Core after it receives a Receive message from SCOM.

There are no business rules for the other transaction types.

Setting up the Event Management Functionality

Check the following items when setting up the Event Management functionality of the SCOM Connector:

Ensure that the Event Management checkbox is selected in the Integration Platform settings window.
Ensure that the SCOM Connector is installed and the check boxes in the Events and Visible columns are selected in the Integration Connectors window.
Ensure that a SCOM source is defined in the Integration Source window.
Ensure that a SCOM Event mapping is defined in the Event screen. This mapping should at least specify the action to be performed (log call/create request) when a notification is carried over, as well as the template to be used for this action.

Starting the Event Management Functionality

If the Event Management checkbox in the Integration Platform administration screen is selected, the Event Management functionality starts running as soon as a proper Event mapping is completed and saved. When starting, the connector immediately connects to SCOM system and logs a call/request for every alert that is present and fulfills the criteria that are implemented in the Event mapping. This can lead to a large number of calls/requests being created when activating the Event Management functionality.

One solution to avoid this behavior is to include in the Event criteria setting an item based on the TimeRaised attribute. For example, you could plan to “go live” with Event management on a precise date and, as a consequence, specify that the value of TimeRaised has to be after this date before any action can be triggered in ASM Core.

SCOM Alert Attributes

The table below lists all the SCOM alert attributes that are exposed by the ASM Core Microsoft SCOM Connector.

Key

Display

Data Type

Is Multi Valued

string

False

Name

string

False

Description

string

False

MonitoringObjectDisplayName

string

False

MonitoringObjectName

string

False

MonitoringObjectPath

string

False

MonitoringObjectFullName

string

False

IsMonitorAlert

bool

False

ProblemId

string

False

MonitoringRuleId

string

False

ResolutionState

profile

False

Priority

profile

False

Severity

profile

False