Configuring Event Management

The Integration Platform allows you to configure ASM Core to handle events received from an external system such as a network discovery tool or root cause analysis application.

This can result in the automatic logging of a call or request in ASM Core, and thereafter, updates to the call or request through various event management Transactions.

Event Management Configuration Process

The process for configuring the ASM Core for Event Management includes the following main steps:

  1. Enable event management.

  2. Define connectors.

  3. Define sources.

  4. View the event types defined for a particular event source

  5. Create and manage mappings for a particular event type, that is, configure how a specific event type will be handled within ASM.