The ASM Core Window
There are certain elements of the ASM Core Window that are the same or similar throughout the application.
Last updated
There are certain elements of the ASM Core Window that are the same or similar throughout the application.
Last updated
On almost every window you will find a:
Information Panel and/or Matching Panels (for tickets)
The toolbar contains various buttons that can be used as shortcuts to different functions. Some of the buttons are standard but only those options to which you have access will be displayed. You can personalize the toolbar by pinning and reordering, hiding items, and changing the color of the background (theme) if you wish.
You can expand the toolbar by clicking the double-arrows at the top of the list and you can further see sub menu items by clicking the single arrow to the right of each item:
Click the cog in the lower right-hand corner of the expanded menu to open the menu in edit mode:
Once you have accessed the cog, a new set of icons appears. They are:
The menu will expand revealing a set of new icons next to each item. They are:
You can pin menu items so that they always remain visible and float to the top of the list, no matter where you are in the application. For example, if you always use calls and Knowledge, but not much else, you can pin those two menu items so that they remain on top. When the menu is fully expanded, all the normal menu items appear, but when it is collpased, only the items you have pinned appear:
Example: Knowledge Search and New Call initiation are pinned. When collapsed, nothing else appears in the menu, but when expanded, all the menu items will appear with Knowledge Search and New Call floated to the top (see below).
Scroll through the menu and make your changes.
If you are in Dark mode, this will switch you to Light mode. If you are in Light mode, it will switch you to dark mode.
To reset the menu back to its defaults