Service Validation and Testing

The purpose of Service Validation and Testing is to ensure that new or changed products and services meet defined requirements.

This section is designed to show you how to take the capabilities of ASM and leverage them to solve your own business and process issues. Each section gives a condensed, self-guided workshop on implementing the given capability. Many times, the content will refer you to specific ASM Product Documentation pages, rather than repeat what has already been documented.

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Scope of Service Validation and Testing

The scope of the service validation and testing practice includes:

  • Translating the requirements for products or services into deployment and release management acceptance criteria

  • Establishing test approaches and defining test plans for new or changed products and services

  • Eliminating risk and uncertainty of new or changed products and services by testing

  • Discovering new information about new or changed products and services by testing

  • Continually reviewing test approaches and methods to improve the efficiency of the tests

ASM accommodates Service Validating and Testing by ensuring the testing approach and models are managed effectively and that validation of services, releases and updates is controlled. ASM acts as the orchestrator (bi-directionally) and record keeper of all the testing inputs, outputs, artifacts and related records.

How ASM Supports Service Validation and Testing

ASM Contains several capabilities that will allow you to plan your Service Validation and Testing program to alter or manage the configuration, see the applicable documentation for that section:

  1. Workflow Automation- Workflow automation can send messages to and receive messages from automated test systems and test harnesses. See also Workflow Template Administration.

  2. Integrated Collaboration through Teams, Chat or any channel you prefer.

  3. Fully built upon a federated CMDB and integrated to all other modules including Change, Problem, Incident, and AI Operations.

  4. Secure Document Storage and Test Data repository.

  5. Fully customizable Test phases.

  6. Interactive drag and Drop Kanban.

  7. Testing and Validation Workflows are grouped into Functional and Non-Functional Testing including Security, Unit, Regression, UAT, Load, Performance and Stress, Usability and General testing. Each of these workflows can be cloned to create as many additional workflows as needed.

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