# Configuring Availability Management

### Availability Settings <a href="#top" id="top"></a>

These can be activated and deactivated and can be configured with Message Options so that notifications will be sent when thresholds and escalations levels are breached.

### Enabling Availability

You must first enable availability in order to use the functionality to monitor outages.

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### Before you start

You must have **Availability Setup** enabled within your General Access Security Role in order to configure any Availability administration settings.
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1. Select Menu then **Admin**, and then select **System Administration**. The System Administration window is displayed. In the Explorer pane, select **Availability**.
2. Select **Availability Settings** to display the window.
3. Select **Enable Availability** if it is not already selected.
4. Select to save the changes. Provide the Change Reasons if prompted to do so.

### Disabling Availability

1. Select Menu then **Admin**, and then select **System Administration**. The System Administration window is displayed. In the Explorer pane, select **Availability**.
2. Select **Availability Settings** to display the window.
3. Clear **Enable Availability**. This setting will deactivate the Availability module on your system.
4. Select to save the changes. Provide the Change Reasons if prompted to do so.

### Activating Message Options

When availability tracking is configured for a CMDB item, you can activate the message options to control how recipients will be notified when thresholds and escalations levels are breached.

1. Select Menu then **Admin**, and then select **System Administration**. The System Administration window is displayed. In the Explorer pane, select **Availability**.
2. Select **Availability Settings** to display the window.
3. Select the message option you want to activate:

<table data-header-hidden><thead><tr><th width="200"></th><th></th></tr></thead><tbody><tr><td>Email at escalation</td><td><p>ASM Core automatically sends an email to assigned escalation recipient/s when CMDB Item availability targets are breached or are about to breach. This is useful for delivering messages to Analysts who only log onto the system occasionally.</p><p>The escalation recipients are defined in the <strong>Availability</strong>window.</p></td></tr><tr><td>Pager at escalation</td><td><p>Select this option to enable ASM Core to automatically send a pager message to assigned escalation recipient/s when the availability targets for a CMDB item are about to breach or have breached.</p><p>The escalation recipients are defined in the <strong>Availability</strong> window.</p></td></tr><tr><td>Internal message at escalation</td><td><p>Select this option to enable ASM Core to automatically send an <strong>internal message</strong> (system message) to assigned escalation recipient/s when the availability targets for a CMDB item are about to breach or have been breached.</p><p>The escalation recipients are defined in the <strong>Availability</strong> window.</p></td></tr></tbody></table>

Select to save the changes. Provide the Change Reasons if prompted to do so.

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