CMDB (Configuration Management Database)

You can configure your system in order to manage the CMDB in the way that suits your organization best.

ASM's Federated CMDB

ASM's Federated CMDB stands out as a versatile and comprehensive tool that plays a vital role in modern IT management, addressing the complexities of contemporary IT environments through its integrated and user-centric approach.

ASM's Federated Configuration Management Database (CMDB) is a comprehensive system designed to catalog and manage all the components of an organization's IT environment. Unlike traditional CMDBs, which may exist in isolation, ASM's Federated CMDB integrates multiple sources of data to provide a holistic view of the IT landscape. This integration enables organizations to have a unified view of their services, configuration items (CIs), and related elements, making it easier to manage complex environments.

Key Features:

  • Flexibility: The module is highly configurable, ensuring it can adapt to diverse business processes and organizational needs.

  • Comprehensive Data Collection: It encompasses a wide range of entities such as services, people, organizations, locations, agreements, cost centers, and contracts.

  • User-Centric Design: Supports the recording of detailed user information, including their organizational affiliations, locations, departmental ties, CMDB items used, support levels needed, network IDs, and more.

  • Responsibility Assignment: Service Desk analysts can be assigned specific contracts, enhancing accountability and service delivery.

  • Custom Agreements: Allows for the creation of tailored agreements for different users, organizations, and external suppliers.


  1. Enhanced Visibility: Offers a complete view of the IT environment, facilitating better decision-making and strategic planning.

  2. Improved IT Service Management (ITSM): With detailed information on all configuration items and their interdependencies, ASM's Federated CMDB significantly boosts ITSM processes.

  3. Increased Operational Efficiency: Streamlines workflows and enhances the management of IT assets, agreements, and user needs.

  4. Customizability: Adapts to the unique requirements of any organization, ensuring that the CMDB serves the specific needs of the business effectively.

Virtually every part of the functionality provided through the CMDB module is configurable to provide immense flexibility to accommodate your organization’s requirements depending on your business processes.

The CMDB most easily refers to the collection of services you provide and the configuration items, people, organizations, locations, agreements, cost centers, and contracts supporting these services. It can also house intangible information and systems too. Some examples:

  • License pools

  • Error Codes

  • Known Vulnerabilities and Security Threats

  • Virtual Infrastructure

  • Suppliers

  • Programs and Projects

  • User Stories and Epics

  • Requirements

  • etc...

The only limit to what you can store in your CMDB is your own imagination.

To consider:

What services do you want to create for your organization?

What type of configuration items do you want to record: hardware, software?

How many components of these do you want to record, for example: PC, screen, keyboard, cards in the PC?

Who are your Users (internal staff, external Users)?

Which organizations do you support (if any)?

To configure the CMDB, take the following steps:

Once the CMDB has been configured, you can then add and manage your CMDB entities (such as your Configuration Items, Services, Software Products and Inventory, People, Organizations, and Contracts).

Configuring CMDB Settings

Before you start

You must have CMDB Setup enabled within your General Access security role in order to configure any CMDB administration settings. Depending on if or how your system is partitioned, ensure that you are working in the correct partition.

  1. The System Administration window is displayed. In the Explorer pane expand CMDB.

  2. Select the option you require to configure your CMDB, referring to the list below for descriptions of what each option contains:

Last updated