You can use this section to update Portal labels and services titles

Users can change their preferred language at any time using the language option in the Self Service Portal banner. While Language Translation will translate the text the Agents and user enter, it does not translate field labels and the names of services on the portal.

For example, Say you have a a label for Request History. If you are displaying the portal in Spanish, we will want these labels, in most cases, to also be translated and read instead Historial de Solicitudes,

The option a user has to change languages is visible on the login page, and from within the Self Service Portal. English is selected by default. When a different language is selected the Self Service Portal refreshes to display in the preferred language and the labels you have translated will also be updated to reflect what you have configured using the following 2 pages:

  • Portal Label Language Update

  • Service Title Language Updates

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