Self Service Portal Tables

In Self Service Portal, information appears in tables, such as My Requests and My Incidents. You can configure the tables to contain the columns that you want, in the order you want them.

lf Service Portal Table

Before you start

You must have Self Service Portal Setup selected in the Admin tab of your General Access Security Role.

  1. Select Self Service Portal Tables to display the window.

  2. At the top of the window you can see a box containing a list of all of the sets of tables that are held on your system. Initially, you will only see a single Default set. Beneath this there are three more boxes; Tables contains all of the tables on the Self Service Portal; Available Columns contains all of the columns that can be held on the selected table; and Selected Columns lists all of the columns that currently appear in the table on the Self Service Portal.

To create a new set of tables

To modify an existing set of tables

  1. Select the set in the top box to highlight it.

  1. When you select a table, all of the columns that could appear in that table are displayed in the Available Columns box.

Double click on the category title to see the items within it.

  1. For some of the tables, you will also see some buttons listed. These will generally also appear in the Selected Columns list, and will be mandatory, so cannot be removed. They do not have a Display name, as they are not columns as such.

  1. To select a column, you can either double click on it in the Available Columns box, or select it and click Add. Alternatively, you can click and drag it into the Selected Columns box.

Select your columns with care, noting the following:

  • Ensure that you do not introduce a conflict into your results. For example, only open requests are displayed in the Self Service Portal, so you should avoid selecting any of the Closure Analyst or Closure Group items, as this will instruct the system to find only closed requests, leading to blank search results.

  • Including extension fields in search results can slow down performance.

  • If you use the Catalog Portal, do not use column names that consist only of numbers. You can include numbers in the title, but it must also contain letters.

  • Do not use special symbols in column names.

  • Ensure that all of the columns can be accommodated in the table. If you are using the Default home page view, which shows two tables side by side, we advise a maximum of six columns for each table.

Renaming Columns

  1. In the Rename dialog box, type the Display Column Name you want to appear in the table on the portal. You cannot change the Default Column name, as it is used in the database, and may be referenced elsewhere.

  • When you rename a column, bear in mind that the column width will adjust to accommodate the length of the column names. The table width will also expand to accommodate the wider columns, if necessary, which will have an impact, particularly if your home page is the default view, which shows two tables side by side. In order to avoid distorting the page layout, you should keep the column names short.

  • If you insert multiple spaces in a column name, it will be displayed as a single space.

Moving and Paginating Columns

  1. To change the order in which the columns are displayed in the table, click on the columns and use the buttons, or click and drag the items you want to move.

  1. You can choose whether you want to paginate the results


This checkbox is selected by default. Leave selected to display the results in "pages", in which a specified number of items are displayed. If there are more entries in the table than can be displayed on a single page, pagination buttons appear beneath the table in the portal to display further entries.

Deselect to display a scroll bar, enabling the user to scroll down the list of entries.

Page Size

This field is only visible if Paged? is selected.

Use the drop down list to select the number of entries you want to display on each page

Sorting Information

Sort By

Use the drop down list to select the column on which you want to sort the table results.

The drop down list contains all of the columns in the Available Columns list. The Sort By column does not have to be in the Selected Columns. It must be at the top level; you cannot sort on extension or lower level fields.

If you select to sort on a search field, the results are grouped by item, rather than in alphabetical order.


Use the drop down list to choose whether the information is sorted in descending or ascending order.

Check your Work

Select/confirm the set of portal tables that is being used in your self service portal system to ensure that your settings are displayed on the correct portal System and thet you have achieved your desired results.

  1. Verify the My Option that are on the Portal System you are updating in the Self Service Portal Systems Systems Menu.

  2. Log into the portal and check your changes.

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