Agreement Stakeholder Roles
This window enables you to define stakeholders, that is, Analysts, Users and organizations who have an interest in this agreement.
This window enables you to define stakeholders, that is, Analysts, Users, and organizations who have an interest in this agreement.
Stakeholders in Service Level Management (SLM) agreements are crucial for several reasons:
Alignment of Expectations: Ensuring that the services provided meet the expectations and requirements of both the service providers and the receivers.
Decision Making: Stakeholders are involved in defining, agreeing upon, and revising the service levels, making the process more inclusive and democratic.
Accountability: By identifying stakeholders, it becomes clearer who is responsible for which aspects of the service, leading to better accountability and performance.
Continuous Improvement: Stakeholders provide feedback and insights that are essential for the continuous improvement of services.
Conflict Resolution: Their involvement helps in the timely resolution of disputes or disagreements regarding the service levels.
Creating Stakeholder Roles
Before you start
You must have SLM Setup enabled within your General Access Security Role in order to configure any SLM administration settings.
Verify that you have already defined options for Workflow Management and the CMDB, especially priorities, types, service levels, service types and CMDB item types.
Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed, with a menu of options available.
In the Explorer pane, select Service Level Management.
Select Agreement Stakeholder Roles to open the window.
Select the insert icon. A row is inserted in the browse table.
In the blank row, type a name for the stakeholder role.
Save the changes.
Provide the Change Reasons if prompted to do so.
Renaming Stakeholder Roles
Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed, with a menu of options available.
In the Explorer pane, select Service Level Management.
Select Agreement Stakeholder Roles to open the window.
Select an existing stakeholder role and type a new name over the existing one.
Save the changes.
Provide the Change Reasons if prompted to do so.
Deleting Stakeholder Roles
You cannot restore a deleted Stakeholder Role. If you delete a Stakeholder Role by mistake, you must create it again.
If you attempt to delete the system default, you will receive a warning message.
Select the Menu button, then Admin, and then select System Administration. The System Administration window is displayed, with a menu of options available.
In the Explorer pane, select Service Level Management.
Select Agreement Stakeholder Roles to open the window.
Highlight a stakeholder role you want to delete.
Select the row and then the Delete icon.
Save the changes.
Provide the Change Reasons if prompted to do so.
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