Administration Audit Trail

You can track data changes – what the change was, who made it and why - which assists in troubleshooting and enables reliable analysis for improvement opportunities.

It is particularly important to track changes to your system’s configuration, as issues may arise when changes are made which are inappropriate for the business environment.

ASM Core keeps an audit trail of all changes made to administration settings.

It is not possible to disable this functionality.

ASM Core does not audit changes made to a system through the Server Console, Data Import Wizard, or through queries run on the database.

Viewing the Audit Trail

Before you start

Audit trail options are only enabled for the areas of the system to which your security role permits you access.

  1. Select Menu, then Admin, and then select System Administration. The System Administration window appears, with a menu of options available.

  2. Select the Access the Administration Audit option from the menu on the on the System Administration window.

  3. The Administration Audit Trail window appears. The list shown in the left pane closely follows the groups and options in the System Administration Explorer. Scroll down to see them all.

  4. Select an option from the left pane. For example, select General Access under Security Roles to see all of the changes made within this window.

To view an audit trail of all changes to administration settings, select All at the top of the list on the left pane. You may need to scroll up to see it. You can click on this option although the pointer does not display as a hand. You may need to refresh the display.

All audit trail entries for the areas of administration you are allowed to access are displayed in the browse table, listing all of the changes made to the selected area. Each row in the browse table represents a separate change.

The maximum number of entries is set through the Browse Limits.

The browse table has the following columns:

Primary Tab

The name of the heading or group in which the option appears

Secondary Tab

The name of the option in which the change was made


The name of the option or setting which changed

Previous Value

The value of the Option before the change was made. If the option is a checkbox, this column displays True (checkbox was selected) or False (checkbox was clear)

New Value

The value of the option after the change


The name of the Analyst who made the change


The area changed, for example, Service Desk


The date and time of the change


The type of change. If the Option changed is a single-value field, the action is Updated. For multi-value fields such as a multi-select list, the actions can be Added or Removed


If change reasons are enabled in the Auditing settings, this column will display the reason specified by the Analyst when making the change through the Change Reasons dialog box

If you cannot see all of the columns, you can resize or reorder the way in which they are displayed.