System Settings
Last updated
Last updated
Select the Menu button, then Admin, then select System Administration. The System Administration window appears.
In the Explorer pane, expand System, then select System Settings. The System Settings window appears, providing options to enable certain functionality that is common across ASM Core.
Resize Frames
Allows analysts to adjust the width of the Explorer, wherever it appears
Forms
Enables service desk forms to be added to calls, CMDB items, requests and other entities. Analysts can use these forms to record additional information about the entity.
Attributes
Allows additional data to be defined for entities including CMDB items, calls, requests, tasks, and agreements.
Time Zones
Enables setting a time zone for the ASM Core server and for different entities in ASM Core, such as CMDB items and agreements.
This enables the Server Time Zone option in the System group in Explorer pane of the Administration window
Security Profiles
Enable creation of security profiles for calls, requests, and tasks.
This enables the Security Profiles Explorer option in the System group in the Explorer pane of the Administration window. It also makes the Security drop down list available in the call, request and task details windows.
Quick Launch
This enables the Quick Launch option in the System group in Explorer pane of the Administration window.
The URL will launch in your default browser.
Email-In Tracing to Activity Log
Enables emails tracing - helpful for troubleshooting.
Email connector tracing to activity log
Enables tracing of all email connector activity to the activity log.
SLM tracing to activity log
Enables tracing of all SLM activity to the activity log
Expire Event Messages
Selects the interval at which activity log messages should be deleted from the system. The options are:
Weekly
To delete all messages that are a week (or more) old
Fortnightly
To delete all messages that have been in the system for 15 days or more
Monthly
To delete all messages that have been in the system a month or longer
Quarterly
To delete all messages that have been in the system for three months or more
Browse Refresh Interval on Search Screens
Specifies the frequency (in minutes) at which you want the system to automatically refresh the data on a Search Screen. If this is enabled, when the browse refresh interval is reached, the screens will refresh.
For performance reasons, only Refresh Interval values of 5 or higher should be entered for the interval. The interval must be at least five (5) minutes.
Turn On Auto-refresh on Search Screens when visible
If on, when the browse refresh interval is reached, the screens will refresh only on visible screens, that is, the screens that have focus. For performance improvement, you may only want to refresh visible screens.
Browse refresh interval on Outstanding Screens
Specifies the frequency (in minutes) at which you want the system to automatically refresh the data on Outstanding or open Screens. If this is enabled, when the browse refresh interval is reached, the screens will refresh.
Turn on Auto-refresh on Outstanding Screens when visible
If on, when the browse refresh interval is reached, the screens will refresh only on visible screens, that is, the screens that have focus. For performance improvement, you may only want to refresh visible screens.
Max Object Size (KB)
The size of objects that can be uploaded. The default is 100 KB.
The maximum value that can be entered is 2097151; however, large uploads may timeout before completion.
Changing the maximum object size may require Modifying Web.config and IIS.
Max Image Upload Size (KB)
The size of images that can be inserted into HTML text fields. The default is 100 KB.
The maximum value that can be entered is 2097151; however, large uploads may timeout before completion.
Changing the maximum object size may require Modifying Web.config and IIS.
Week Starts On
The default start day for reporting if the Analyst selects “Group by week”. This is Monday unless changed.
Min Tier Search Input
Specify the number of characters that are required to trigger a search when users are using the multi tier selector function. See Typing a search string to find a multi-tier item for more details.
Select to save the changes.
Provide the Change Reasons if prompted to do so.
