Task Types in the Task Palette

ASM provides a variety of tasks to support the effective functioning of your workflows. Each of the task types available can be used for a specific purpose and can be identified by a unique icon.

While some tasks are designed to run automatically and others manually, you can create and define details for each task in the dependency diagram.

The task options are displayed in the task palette at the top of the diagram when you are in Action mode. Configuring the tasks is easy and intuitive.

Best Practice

Many tasks contain fields that only display whilst in the workflow template. Alemba recommends you do not hide these fields because you will need to configure them in the template. For example, Request Status on Completion is only visible when working with the task in the Workflow template.

Available task types


Standard task

A basic task type when none of the specific tasks are appropriate


Approval task

Creating an approval that requires an officer to reject or approve it. Depending on the approval status, other linked tasks are executed.


Messaging task

Sending out email and pager messages to various people

Both – Automatic by default

Conditional branching task

Creating conditions and then performing actions based on the conditions. A Conditional Branching task consists of one or more rules


Manage CMDB task

Performing transactions on CMDB items (CI, service, service action, service bundle) and People such as creating, updating, deleting CMDB items/people (also fields associated with CMDB items/people), and links between CMDB items and/or stakeholders. Asset management transactions can also be executed.


Create Request task

Creating a request as a result of this task being completed


User Approval task

Creating approval that is sent to a user via the Self Service Portal


Delay task

Creating a delay in a workflow, this task remains open until a certain time is reached, and is then closed and moves on to the next point in the workflow.


Activation task

Creating an activation checkpoint in a workflow, providing the ability to wait until a certain amount of “activation points” have been generated before the task is activated.


Closure task

Marking the end of a request

Both - Manual by default

Define Change window

Defining change windows to be applied to the CMDB items liked to a request


Run External Procedure

Automatically running an external procedure, i.e. an application outside of ASM, optionally with parameters passed to it.


External Supplier task

Creating tasks to be completed by external officers on the portal


SLM Start task

Starting or resuming events on the SLA that is currently linked to the request. This is equivalent to the button on the Request Service window.


SLM Stop task

Suspending events on the SLA that is currently linked to the request. This is equivalent to the button on the Request Service window.


Outbound Action task

Outbound actions for integrating ASM with a third party application