Troubleshooting Workflow and Service Action Linking

TROUBLESHOOTING

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Problem	Most likely Cause
Service Action is not showing up on Portal	You are not part of the subscriber group that has access Your portal role does not have access to the Portal display category. The Portfolio Status is set to a status that is not available on the catalog e.g., “Unspecified”
Workflow is not showing up	You did not click “Save” at the bottom of the Home Screen
Workflow is created but fails to “Start”	Check the Preauthorized setting in System Administration and ensure requests are set to not require authorization Check the Services are running on the server, restart them