8.34 Total cost of service delivery

Beginning with ASM Version 10, embedded Dashboarding and Reporting functionality was provided through the Syncfusion Dashboard Platform. Alemba used the latest version of the Syncfusion Dashboard Platform v4.1.0.84 under a Global Embedded License with Syncfusion. Support for this platform ended December 2024.

From September 2022, the Syncfusion Dashboard Platform entered the Extended Support phase of its product lifecycle until the end of September 2024. As Alemba is a Premium Support partner with Syncfusion, this was extended until the end of December 2024.

As of December 2024 (10.6.8.15038), ASM Supports connections to Bold BI natively for Analytics.

The service desk routinely and consistently collects data about the total cost of running its operation and can identify the cost of delivering service per customer.

Time recording using Action Types needs to be configured. A Default rate is applied to the dashboard to calculate the cost which can be configured in the associated view(Default charge rate). Exact cost can be calculated by populating the charge rate (per hour) against the analyst record and altering the function to utilise that charge rate field within the datasource.

Total cost per month (13 month rolling), by organisation (13 month rolling) and by process.