About the Polling Services

All ASM services must use the same service account, which must have access to the database.

The following ASM services are installed automatically when you run the installer:

Administrative	Parent service for all ASM Core services
AI Ops	Processing AI Ops rules
Config Portability	Processing configuration portability export and import
Connector	Service for connectors, such as Federated CMDB and Event Management
Core	A number of tasks, including: Executing escalation and depreciation tasks Sending Knowledge review notification Sending Bulletin Board activation notification Creating scheduled requests Activity log and session expiry tasks Creating Calls or Requests when CMDB thresholds are exceeded
Custom	A polling service for customizations that require polling
Escalation	Processing service level management events
Integration	The ASM Core Integration Polling Service must be running for scheduled scans to run on Federated CMDB sources in the defined period. Event Management events are detected through the polling service and are not dependent on integration scheduling.
KB Import	Service for importing files to create Knowledge Articles
Messaging	A number of tasks including: Generating user surveys Sending and receiving email and pager messages
Workflow	Activating Tasks, including: Reset delay times Close delay tasks when target time is reached Close active tasks set to auto close Activate task dependencies on closure Close redundant tasks Reopen recursive tasks

Setting the polling service startup type

A service can start automatically or manually. You set this up on the Services window.

1. Open Control Panel from the Windows Start menu.

2. Select System and Security and then Administrative Tools.

3. From the Administrative Tools list, select Services to bring up the Services window.

4. Right-click the service you want to set, and select Properties from the menu displayed.

   The <Service Name> Properties window appears.

5. From the Startup type list, select:

   • Automatic to start the service automatically

   • Manual to enable system admins to run the service when required

   • Disabled to prevent the service from running

Some services will start automatically when the ASM Core server is re-started, if the startup type is set to Automatic.

Stopping a polling service

To manually stop a service:

1. Open Control Panel from the Windows Start menu.

2. Select System and Security and then Administrative Tools.

3. From the Administrative Tools list, select Services to view the Services window.

4. Right-click the service you want to stop, then select Stop on the shortcut menu.