Licensing model

The ASM Core licensing model has three elements: Alemba Service Manager™; Connectors; Analyst Licenses.

Alemba Service Manager™ Named License

Your main license key provides access to the system, including:

  • Asset Management

  • Configuration Management Database (CMDB)

  • Integration Platform

  • Knowledge Management

  • Self Service Portal

  • Service Desk

  • Workflow

Analyst Licenses

These licenses are required by anyone logging in to Alemba Service Manager™ as an Analyst. Those who only log in to the Self Service Portal as a User, or use the app or the Alemba API as a User, do not require licenses.

You cannot log into ASM Core and Nano at the same time, as they both occupy licenses – see ASM Person Licenses for more information.

Users of the Self Service Portal

A site license is required for each instance of the production server. After you are licensed for Alemba Service Manager™, an unlimited number of Users can use the Self Service Portal. Logging in to the Self Service Portal does not consume a license.

Licensing ASM connectors

ASM connectors provide the ability to connect specific third party technologies through the Integration Platform for:

  • Discovery and population of the federated CMDB

  • Incident and Problem creation

  • Provisioning

  • Service Desk to Service Desk transfers

Each third party connector supports a subset of these use cases. For example, the Microsoft SCCM connector provides the ability to connect to Microsoft SCCM for discovery and population of the Federated CMDB.

Each third party connector is independently licensed. See ASM Connector Matrix for a list of supported connectors. Contact your Alemba® Account Manager for more information on licensing for other connectors.

All customers who have previously purchased the ASM Core connectors (single or multi-source) are entitled to the corresponding connectors in ASM Core.


These optional modules connect Alemba Service Manager™ with third party technologies. Some connectors are provided automatically. No additional licensing is required to use the connectors, logic apps, or RestFul API.

For older versions of ASM (before version 10.x), please contact your account manager for information on legacy connectors.

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