How the Logging Analyst is Determined on an Incoming Email
The following table summarizes who is considered as the logging Analyst for a call logged through incoming email.
The following table summarizes who is considered as the logging Analyst for a call logged through incoming email.
Person sending call
Use Linked Analyst is deselected
Use Linked Analyst is selected
Analyst only, or person flagged both as an Analyst and a User
The logging Analyst is the person specified in the Default Logging Analyst field.
The logging Analyst is the person sending the email
User only
The logging Analyst is the person specified in the Default Logging Analyst field.
The logging Analyst is the person specified in the Default Logging Analyst field.