Product Videos
You may like to watch some of the following videos to learn more about vFire and how to use it.
These Videos all feature content from earlier versions of ASM, formerly called vFire. Though the branding has changed, much the content and features remain relevant. Some capabilities have been added and some have been deprecated.
Getting Started
The Basics. How to log in, change your password and log out of vFire Core
Completing Details in vFire Core. A brief look at the different types of field in a typical vFire Core Details window, and how to complete them
Searching in vFire Core. How to conduct searches in vFire Core, using the Search window and Q/D searches.
Configured and Advanced Searches. How to configure your search criteria, and developed Advanced Searches, based on rules.
Saving and Sharing Searches. How to save searches, access saved searches, and share saved searches.
Managing Calls
vFire and IPK. How vFire manages Incidents, Problems and Known Errors.
Completing Call Details in vFire Core. How to complete a typical Call Details screen in the vFire Core interface.
Actioning Calls. How to forward and manage calls.
Linking and Cloning Calls. How to link related calls, and clone existing calls to create new ones
Self Service
Configuring your Portal Interface. A step-by-step tutorial on rebranding and configuring the appearance of your vFire Self Service interface.
Configuring Multiple vFire Self Service Portal Systems. A step-by-step tutorial on how to create different interfaces for several different vFire Service portal systems.
Promoting Items in the Service Catalog. A step-by-step tutorial on how to promote items in the service catalog so that they appear on the catalog home page.
Advanced URL linking. A step-by-step tutorial on using advanced/deep linking in vFire.
Configuring Search Settings. A step-by-step tutorial on how to configure your search settings within vFire Core for users of vFire Core and the Self Service portal
Screens Designer
Designer. An overview of the uses and functionality of the Designer in vFire.
Screen Sets. An overview of how screen sets work in vFire.
Filtering Search Fields and Dynamic Logic. A step-by-step tutorial on how to use Designer to filter search fields and configure fields to behave differently depending on dynamically changing conditions
Chat (before version 10)
Introducing Chat. An overview of the Chat feature in vFire.
Setting Up Chat. A step-by-step tutorial on how to configure your system to use Chat
System Administration
Screen Sets and IPK Settings. A step-by-step tutorial on how to configure your IPK settings, particularly in relation to screen sets. For a full understanding of screen sets, watch the Screen Sets video before watching this one.
IPK Settings (Partitioned). A step-by-step tutorial on how to configure the IPK settings for each partition in partitioned systems.
Workflow Management Settings. A step-by-step tutorial on how to configure the Workflow Management settings for your system
IPK Workflow Rules. An overview of how IPK workflow rules work, followed by a step-by-step tutorial on how to create and apply a workflow rule.
Creating Groups. A step-by-step tutorial on how to create IPK and Workflow Management groups.
Security Roles. An overview of the purpose of security roles in vFire Core, followed by a step-by-step tutorial on how to create a typical security role
Creating a Person Record. A step-by-step tutorial on how to create a person record. An analyst record is used as an example.
Call Template Administration. An overview of the purpose of call templates, followed by a step-by-step tutorial on how to create one.
Delegation. A step-by-step tutorial on how to set up delegation to allow analysts to share their workload with other, designated analysts, as well as a demonstration of how analysts can access delegated work.
Self Service Portal Settings. A step-by-step tutorial on how to set up the vFire Self Service portal, and choose optional settings for your system.
Self Service Portal Security Roles. A step-by-step tutorial on how to set up security roles for your vFire Self Service portal. For a conceptual overview of security roles, see the Security Roles video.
Introducing Jira. A brief overview of the capabilities of the Alemba Jira connector. This is also available with captions here.
Workflow Fundamentals
Understanding Change Management. A conceptual overview of the goals and principles of change management, and how it can be achieved in vFire.
Creating a Simple Workflow Template. A step-by-step tutorial on how to create a request; open the workflow diagram; and add tasks and links.
Creating and Assigning a Task. A step-by-step tutorial on how to create a task, add the details and assign the task.
Messaging Tasks. A step-by-step tutorial on how to create a messaging task
Delay Tasks. A step-by-step tutorial on how to create Delay tasks in your workflow.
Closure tasks. A step-by-step tutorial on how to create Closure tasks in your workflow. These are automated by default, but can also be assigned.
Activation Tasks. A step-by-step tutorial on how to create Delay tasks in your workflow, to reflect natural delay in the process in your workflow.
User Approval Tasks. A step-by-step tutorial on how to create User Approval tasks in your workflow, allowing users and analysts to complete the approval through vFire Self Service.
SLM Start and Stop Tasks. A step-by-step tutorial on how to create SLM Start and Stop tasks in your workflow, overriding the default SLM settings.
Conditional Branching to Direct Workflow. A step-by-step tutorial on how to create Conditional Branching tasks in your workflow, to determine the next steps in the process.
Conditional Branching to Assign Approvals. A step-by-step tutorial on how to create Conditional Branching tasks in your workflow, to assign approvals to the correct recipient(s)
Advanced Workflow Management
Run External Procedure Tasks. A step-by-step tutorial on how to create Run External Procedure tasks in your workflow, to call and execute an external script. Parameters, configured in the task, are passed to the script at runtime.
Manage CMDB Tasks. A step-by-step tutorial on how to create a Manage CMDB task. These tasks can automatically create, update and delete CMDB items, create, update or delete links between CMDB items or CMDB items and stakeholders, and transfer quantities of Software Product and Inventory items
Resource Manager
Managing Resource Manager. A step-by-step tutorial on how to set up and administer Resource Manager.
Using Resource Manager. A step-by-step tutorial on how to use Resource Manager to manage your teams' workload.
Troubleshooting
vFire Statistics. An overview of the vFire Statistics feature, and a step-by-step tutorial on how to use it to troubleshoot and participate in the future development of the system. **Available in versions below HERMES, ASM Version 10.6