Watch Call
You can add yourself the a call to watch it without needing to take ownership.
Watching a call allows you to keep it in your workload queue and to receive updates without the need to take it out of another agents queue. Watched calls appear in your Calls Outstanding view.
To watch a call
From Call search Results, click the Watch Icon in the toolbar:
From within a call, click the Watch icon in toolbar:
To Remove a Watch
To remove a watch, click the UnWatch icon found next to any watch icon in all toolbars:
Rewatching a Call
If you remove a watch on a call, but then want to place a watch on this call again, click the call watch icon again.
See also
PreviousLog New Request from CallNextChange a Call from an Incident to a Problem, Known Error, Major Incident, or Service Request
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