Managing Change Calendars
You can use ASM Core workflow management to define and manage Change Calendars. Change Calendars enable you to specify when changes to a CMDB item can be scheduled by way of a request.
Change Calendars, in essence, consist of Change Windows – these are units of time used to specify when a CMDB item is unavailable for the system, in order to apply a change as part of a request. A Change Calendar can consist of multiple Change Windows.
With the appropriate security permissions as part of your Workflow Management security role, you will be able to:
create Change Calendars and the Change Windows it encompasses
perform searches for Change Calendars
view, edit and delete Change Calendars
allocate Change Windows to CMDB items linked to a request
Creating a Change Calendar
Select Admin > Change Calendar.
The Change Calendar Details window appears.
Select Add New at the bottom of the left panel to display the input window.
Complete the details.
| Title | Type a name for the Change Calendar |
|---|---|
Description | Type any relevant information about the Change Calendar, the Change Windows within it, and the CMDB items that will be linked |
4. On the Change Windows tab, select Add New.
A new row is added to the Change Windows List, with the Start Date and End Date columns automatically set to display the current date and time. Complete the details.
| Change Window ID | Type a unique name for the Change Window |
|---|---|
Start Date | Specify the required start date and time |
End Date | Specify the required end date and time |
Portal Access | Select to make this Change Window visible to users of the Self Service Portal |
5. Click OK to save the details of the Change Calendar.
Viewing Change Calendars
Within ASM Core workflow management, you can not only create but also search for, view, modify and delete Change Calendars.
Select Admin > Change Calendar.
The Change Calendar Details window appears.
Specify the search criteria. To add more, select at the top of the search pane.
Select Search. All Change Calendars matching your search criteria are displayed in the browse table on the right.
To view the details of a Change Calendar, double-click its name in the browse table.
Updating a Change Calendar
Display the change calendar.
Select the button on the toolbar.
Modify the details as appropriate.
Select OK to save your changes and close the Change Calendar Details window.
Deleting a Change Calendar
Select Admin > Change Calendar.
The Change Calendar Details window appears.
Specify the search criteria. To add more, click at the top of the search pane.
Click Search. All Change Calendars matching your search criteria are displayed in the browse table on the right.
Select the Change Calendar you want to delete.
Click the delete icon on the toolbar. A prompt appears, and confirm the deletion.
Object explorer option
An analyst can use the Object explorer option on the Change Calendar Details window to attach objects or files from Windows-based applications to the current Change Calendar.
To attach a file:
Display the Change Calendar Details window.
Select the Object explorer option. The Attach Object to Change Calendar window appears.
Click .
Select the object you want to attach to the Change Calendar.
Click Open.
Add a title and/or a description for the object in the Upload Object window.
Click OK.
View Linked Requests Explorer Option
The View Linked Requests Explorer option enables you to view all requests that are linked to the current Change Calendar.
Display the Change Calendar Details window.
Select the View Linked Requests explorer option. The Linked Requests window appears.
Audit Explorer Option
The Audit Explorer option enables you to view an audit trail of the changes made to the current Change Calendar.
Display the Change Calendar Details window.
Select the Audit explorer option. The Calendar Audit Trail window appears, which displays the details of the changes made to the Change Calendar in a browse table.